Refund policy- 30 Day Guarantee
We love our jewellery & accessories and sincerely hope that you do too.
If what you have received does not match the description, or has arrived damaged, then please contact us within 30 days, quoting your:
- Order number
- Name, Email, Address, Phone Number
- Date of Purchase
Once approved, we will issue a Returns Authorisation Number (RAN) and we will forward to you our address for returns. You will be emailed a prepaid Postage Label to print out and affix to the package. We strongly advise that you return your item to your local post office and obtain a Proof of Posting Receipt.
- Upon receipt of your return, we will issue you a full refund.
- We do not accept returns beyond 30 days, so please check your items when they arrive.
- Any returned items that have not been approved should not be returned.
- Customers wishing to return items that are not faulty or incorrect, must email us for validation and if approved, all return postage costs must be borne by the returnee.
Items must be unused and returned in their original packaging.
Please email email@example.com if you have any further questions.
The Boho Vibes Earth team